Refund policy

To return or exchange a product please email us the order# with product name, a photo of the original purchase receipt, and a photo of the defected item/issue at The Given Email within 48 hours of receiving your order. 

Alternatively, you can call us on the given number from Monday to Saturday between 10:00 am – 6:00 pm (PST).

In both cases, our customer care agent will contact with you and on confirmation of an issue with the order you placed, he/she will guide you through an easy, 3 step return/exchange process.